Refund policy

Return & Refund Policy

Royal Star Shop — Pakistan

At Royal Star Shop, we are committed to providing quality products and a reliable shopping experience. We carefully process orders and aim to ensure that customers receive the correct products in satisfactory condition.

Please review the following return and refund conditions before placing an order.

1. Reporting Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer support team within 48 hours of delivery.

When reporting an issue, please provide:

  • Your order number and purchase details.

  • A brief description of the issue.

  • Clear photographs or a short video showing the problem, where possible.

  • Photographs of the packaging if the item was damaged during delivery.

WhatsApp: +92 332 5568285
Email: info@royalstarshop.com

We recommend inspecting your order as soon as it arrives.

2. Three-Day Return Dispatch Period

For eligible returns, customers are required to dispatch the product within three (3) calendar days of receiving their order, after contacting our customer support team and following the return instructions.

The three-day period applies to dispatching the return, not to the time taken by the courier to deliver it back to us.

Customers should retain their courier booking receipt or tracking information as proof of dispatch.

If an issue is reported after the stated period, please still contact us. Requests involving defective products, applicable warranties, or statutory consumer rights will be assessed according to the circumstances and applicable law.

3. Conditions for Returns

To help us process a return, please ensure that:

  • The product is returned with its original accessories, manuals and packaging, where reasonably possible.

  • The product has not been damaged through misuse, mishandling or unauthorized modification.

  • Proof of purchase or an order number is provided.

  • The customer follows the return instructions provided by Royal Star Shop.

Products may be inspected or tested after receipt to verify the reported issue.

Missing or damaged packaging alone will not automatically invalidate a legitimate claim involving a defective or incorrectly supplied product.

4. Returns for Change of Mind

Because we sell electrical beauty devices, personal care products and hygiene-related items, we generally do not accept change-of-mind returns for products that have been opened or used, except where required by applicable law.

Requests to cancel or return unused products for other reasons may be considered individually, depending on the product and circumstances.

Please contact us before dispatching any such return.

5. Faulty Products and Warranty Claims

Certain products may include a limited warranty, as specified on their individual product pages or accompanying warranty documentation.

If a product develops a fault during its applicable warranty period, please contact Royal Star Shop with your order details and a description of the issue.

Warranty claims will be handled separately from the standard three-day return procedure, subject to the applicable warranty terms and consumer protection laws.

Warranty coverage does not normally include damage caused by misuse, improper electrical supply, accidental damage or unauthorized repairs, unless otherwise required by law.

6. Return Shipping Charges

If Royal Star Shop confirms that a product was damaged on arrival, defective, or incorrectly supplied, we will arrange or reimburse reasonable return shipping costs as appropriate.

For discretionary returns that are not related to an error or defect, return shipping costs may be the customer's responsibility. Any applicable charges will be communicated before the return is approved.

7. Refunds and Replacements

After receiving and assessing an eligible returned product, Royal Star Shop will determine the appropriate resolution.

Depending on the circumstances, this may include:

  • Replacement with the correct product.

  • Replacement of a defective item.

  • Repair where appropriate and lawful.

  • A full or applicable partial refund.

Approved refunds will be processed through an agreed available payment method. Processing times may vary according to the payment provider and the circumstances of the return.

Customers will be informed of the refund arrangement after approval.

8. Return Address

Royal Star Shop
Lasani Market, Mandian
Abbottabad, Khyber Pakhtunkhwa
Pakistan

Please contact our customer support team before dispatching a return so that we can confirm the appropriate return address and provide instructions.

Do not send products back without first informing us.

9. Consumer Rights

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies available under applicable Pakistani consumer protection laws.

Where applicable law provides additional protections, those legal requirements will prevail over conflicting provisions of this policy.

10. Contact Information

For returns, refunds, warranty enquiries or assistance, please contact:

Royal Star Shop
WhatsApp / Phone: +92 332 5568285
Email: info@royalstarshop.com
Location: Lasani Market, Mandian, Abbottabad, Khyber Pakhtunkhwa, Pakistan
Website: https://royalstarshop.com

We aim to resolve genuine customer concerns fairly and professionally.