Shipping policy

New Royal Store – Pakistan

Last Updated: October 9, 2026

At New Royal Store, we are committed to providing a reliable, secure, and convenient shopping experience. We make every reasonable effort to process and dispatch orders promptly and deliver products safely to our valued customers throughout Pakistan.

Please review our Shipping & Delivery Policy before placing an order.

1. Order Processing & Dispatch

  • Orders are normally processed and dispatched within 36 hours after successful order confirmation.

  • Orders placed during public holidays, weekends, or unexpected closures may require additional processing time.

  • In exceptional circumstances, such as high order volumes, inventory verification, or operational disruptions, dispatch may be delayed.

  • If any significant dispatch delay occurs, we will make reasonable efforts to inform the customer.

Please Note: Order processing time and courier delivery time are separate. The estimated delivery period begins after the parcel has been handed over to the courier service.

2. Estimated Delivery Time

New Royal Store dispatches orders from Abbottabad, Khyber Pakhtunkhwa, Pakistan.

Our courier partners normally deliver parcels within 2–5 working days after dispatch, depending on the destination city, delivery area, and courier operations.

Deliveries to remote areas, smaller towns, and locations with limited courier coverage may take longer.

These delivery timelines are estimates, not guaranteed deadlines.

3. Courier & Shipping Partners

We primarily use established courier services, including:

  • Leopards Courier

  • Trax Courier

We may also use other reliable courier or logistics providers when necessary to ensure efficient delivery.

New Royal Store reserves the right to select or change the courier service based on destination, service availability, operational requirements, and delivery efficiency.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the customer completes the purchase.

Shipping charges may vary depending on the delivery location, parcel weight, product size, and any promotional shipping offers.

Any free-shipping offer will apply only to eligible orders according to the conditions advertised at the time of purchase.

5. Order Confirmation & Address Accuracy

Customers are responsible for providing complete and accurate delivery information, including:

  • Recipient's full name

  • Active mobile phone number

  • Complete delivery address

  • City, area, and relevant address details

New Royal Store may contact customers to verify order information before dispatch.

If an order cannot be confirmed due to incomplete or unverifiable details, dispatch may be delayed or the order may be cancelled.

Customers should notify us promptly if any correction is required. Once an order has been dispatched, address changes or cancellation requests may not be possible and will depend on courier arrangements.

6. Courier Delays & Unforeseen Circumstances

Although we make every reasonable effort to ensure timely delivery, certain circumstances may affect courier operations, including:

  • Severe weather conditions or natural disasters

  • Road closures, traffic disruptions, or strikes

  • Public holidays or security restrictions

  • Courier network delays or operational disruptions

  • Incorrect or incomplete delivery details

  • Remote or difficult-to-access delivery locations

New Royal Store cannot guarantee delivery within the estimated timeframe when delays arise from circumstances beyond our reasonable control.

However, we will make reasonable efforts to assist customers in tracking delayed shipments and resolving delivery-related concerns with the courier service.

Nothing in this policy excludes any customer rights or remedies available under applicable law.

7. Order Tracking

Where tracking services are available, customers may receive a tracking number or shipment information after dispatch.

Customers may track their parcels through the relevant courier company's official tracking system.

If you experience difficulty tracking your order, please contact New Royal Store for assistance.

8. Delivery Attempts & Undelivered Parcels

Customers are requested to remain reachable through their provided contact number and cooperate with the courier service during delivery.

If a parcel cannot be delivered because the recipient is unavailable, the address is incorrect, or delivery is refused, the courier may attempt redelivery or return the shipment to us.

If an order is returned due to incorrect customer information, repeated unavailability, or refusal without a valid reason, additional shipping or redelivery charges may apply. Any such charges will be communicated before redelivery.

Where non-delivery results from our error or a confirmed courier service failure, we will review the circumstances and provide an appropriate resolution.

9. Damaged, Missing or Incorrect Products

We take reasonable care when preparing and packaging orders.

Customers are encouraged to inspect the parcel's external condition upon delivery and, where practical, record any visible damage.

If your parcel arrives damaged, contains an incorrect item, or has missing products, please contact us as soon as reasonably possible with:

  • Your order number

  • A brief description of the issue

  • Clear photographs or video, where available

We will review the complaint and work toward an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

Please retain the product, accessories, and original packaging until the issue has been reviewed, where reasonably possible.

10. Lost Parcels

If a shipment appears to be lost or remains undelivered beyond a reasonable period, please contact our customer support team.

We will coordinate with the courier company to investigate the shipment.

If a parcel is confirmed lost before successful delivery, we will determine an appropriate remedy, including replacement or refund where applicable, subject to the circumstances and applicable law.

11. Shipping Coverage

New Royal Store currently offers shipping to serviceable locations within Pakistan.

Delivery availability may depend on courier coverage and local operational conditions.

We reserve the right to contact customers before dispatch if delivery to a particular location is unavailable or requires special arrangements.

12. Contact Information

For shipping inquiries, order tracking, delivery issues, or customer assistance, please contact:

New Royal Store

Location: Abbottabad, Khyber Pakhtunkhwa, Pakistan

Email: [Insert official store email]

WhatsApp / Phone: [Insert customer support number]

Website: [Insert store website URL]

We value your trust and will make reasonable efforts to ensure that your shopping and delivery experience remains smooth and satisfactory.

Thank you for shopping with New Royal Store!

New Royal Store reserves the right to update this Shipping & Delivery Policy when necessary. Updated terms will be published on our website and will apply prospectively, subject to applicable law.